Real time Wallboards
We offer tools for managing, measuring, reporting and recording calls and actions in UC software, like Microsoft Teams.
NATEO Realtime
How can NATEO RT help you to get the most out of the Microsoft Teams presence data (from your Auto Attendants and Call Queues usage)?
Improved resource planing
View spikes in missed calls
Real-time view of presence status
Drives productivity across CQ’s, AA’s and agents
Gamification to motivate and drive agent activity
Increasing overall agent performance
Increased customer satisfaction
Call back any callers that hung up prior to talking to agents
NATEO Reporting – key features
Realtime presence status
Gamification of dashboard
Filter on CQ/AA and Agent
Role based access
Call handling trend dashboards
User defined layout
» Discover more features: Queue Manager
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